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Help

How do I contact customer service?
Is this the Official The Flaming Lips Webstore?
I never received my confirmation e-mail after ordering/registering/shipment.
My product is past its estimated delivery date, and still hasn’t arrived. What should I do?
I need help returning/exchanging an item.
What forms of payment do you accept?
Is it safe to use my credit card?
How will the transaction show on my credit card statement?
How do I create an account?
What if I forgot my password?
Do you charge sales tax on every item?
Do you have a size chart for apparel items?
How do you calculate shipping?

 

How do I contact customer service?

You can contact us at flaminglips@warnerbrosrecords.com.

 

Is this the Official The Flaming Lips Webstore?

Yes! Everything you see here was made specifically for The Flaming Lips, with the band's consent and approval.

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I never received my confirmation e-mail after ordering/registering/shipment.

Please check your Spam box — 99% of the time, that’s the culprit. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact Us” page, and shoot us an email.

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My product is past its estimated delivery date, and still hasn’t arrived. What should I do?

Yikes! First, check your order confirmation to make sure the product is not a pre-order or on backorder. If it’s past the delivery estimation date, please go back to the store, navigate to the “Contact Us” page, and shoot us an email. Make sure to include your order number so our team can help you out more quickly.

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I need help returning/exchanging an item.

No problem! Our customer service team is happy to help. Please go back to the store and navigate to the “Return Policy” page for general return/exchange information and then the “Contact Us” page. Make sure to include your order number so our team can help you out more quickly.

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What forms of payment do you accept?

We accept PayPal, Visa, MasterCard, American Express, and Discover.  We are not accepting cash, checks or money orders at this time.

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Is it safe to use my credit card?

Our transactions are PCI compliant, which means we adhere to the strictest security standards related to credit card transactions online. In fact, your credit card information is never even stored on our servers — we leave that to the transaction experts at Cybersource and PayPal.

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How will the transaction show on my credit card statement?

The transaction will show as "Warner Elektra Atlantic, New York NY."

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How do I create an account?

If you’d like to create an account on the main The Flaming Lips site, please click here.

If you’re looking to create a webstore account, go back to the store and click on the “Login” link on the top right of the page, then the “Register Now” link, and then follow the instructions.

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What if I forgot my password?

It happens to the best of us. Click here: Forgot Password. If for some reason you still have trouble logging in, let us know by contacting Customer Service.

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Do you charge sales tax on every item?

Sometimes. We usually do not charge sales tax on digital-only orders, depending on current tax laws. We do, however, charge appropriate sales tax on physical products, based on your shipping destination and our own company’s tax nexus. Yeah, too much information. But you asked!

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Do you have a size chart for apparel items?

Size Chart

All sizes are shown in inches and may vary slightly by manufacturer:

Men's/Unisex
Hoodie
XS S
M
L
XL
XXL XXXL
  
Width 19.5 20.5 21.5 22.5 23.5 24.5  25.5
Length 25.5
26.5 27.5
28.5
29.5
30.5
31.5  


















Junior's
Hoodie

XS
S
M
L
XL XXL

Width 17 18 19 20 21 22

Length 21.5 22.5 23.5 24.5
25.5
36.5

                 
                 
Men's/Unisex
Basic T
YM
YL S M
L XL XXL  XXXL
Width 18 19 18 20 22 24 26  28
Length 24 25 28 29 30 31 32 33
                 
                 
Men's/Unisex
American Apparel T
XS S M L XL XXL XXXL  
Width 16.5 18 20 22 24 26 28  
Length 27.5 28.5 29.5 30.5 31.5 32.5 33.5  
                 
                 
Men's/Unisex
Slim Fit T
XS S
M L XL XXL XXXL  
Width 17 18 20
22 24 26
 28  
Length 26 28 29 30 31  32  33  
                 
                 
Women's/Junior's
American Apparel T
XS S M L XL XXL    
Width 14.5 15.5 16.5 17.75 18.75 20.25    
Length 14.75 25.5 26 26.5 27.25 28    
                 
Women's/Junior's
               
Slim Fit T
XS S M L XL XXL    
Width 15 16 17 18 19 20    
Length 24 25 26 27 28 29    
                 

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How Do You Calculate Shipping?

Customer shipping costs will be based on the order value. If the order value (total of all products) is equal to $15.00, then the customer will pay 6.99 in shipping to the US (standard), 10.49 for Priority shipping, etc.

From To US
Standard
Priority Canada
Standard
Europe Asia
$- $9.99 3.99 9.99 5.99 6.99 7.99
$10.00 $19.99 6.99 10.49 14.49 15.49 16.49
$20.00 $29.99 7.49 10.99 14.99 15.99 16.99
$30.00 $39.99 7.99 11.49 15.49 16.49 17.49
$40.00 $49.99 8.49 11.99 15.99 16.99 17.99
$50.00 $74.99 8.99 12.49 16.49 17.49 18.49
$75.00 $99.99 9.99 13.49 17.49 18.49 19.49
$100.00 $149.99 12.99 16.49 20.49 21.49 22.49
$150.00 $199.99 16.99 20.49 24.49 25.49 26.49
$200.00 $200.00+ $22.99 26.49 30.49 31.49 32.49

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